 Sky
Technology Details
Support &
Coverage
Sky
Technology vs. Current Support
Sky Technology Service Details
Q:
Why choose Sky Technology? What
makes you different?
A: Most IT companies REACT to
problems instead of looking for
ways to PREVENT them from
happening in the first place.
The old-style reactive model of
network maintenance is a
surefire path to extensive
downtime, lost data, and
excessive spending on IT
support, not to mention major
disruptions in staff
productivity, sales, cash flow,
production, and customer service
that can never be recovered.
We take an entirely different
approach with our clients…
You Always Have a Real Live
g Person
To Talk to When You Need Help
and Advice
We can instantly connect to your
computer/server/network and
diagnose the problem - then
solve it in exactly the same way
as we would in your office, but
without the delay. Of course
on-site support is always
available as well.
Q:
Why should we have a monthly
contract versus an hourly
agreement?
A: Other it consultants wont
suggest a support agreement
because they profit from the
failure of your network and
continual technology problems.
Under their ‘break/fix’ model,
they only get paid when you have
problems. They have ZERO
incentive to keep your network
stable.
What we do is different. With
our monthly service agreements,
we:
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Proactively monitor all your
technology 24x7;
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Employ maintenance
scripts that run daily,
weekly, or monthly
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Get instant notification of
any problem and immediately
start working on a
resolution
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Included remote and on-site
support (depending upon
level chosen)
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Ultimately, our monthly clients
enjoy constant prevention of
network and technology problems
that cause business
delays/outages and lose of
revenue. No more spending your
valuable time trying to fix the
‘mysterious’ tech glitches!
Q: What is
Managed Services?
A: Ultimately,
managed services means that Sky
Technology is continuously
monitoring the health of your
infrastructure, detecting and
eliminating problems before they
happen.
It is a
pro-active system where we keep
your technology running and
functional.
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Remote
Monitoring - 24/7
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Preventive maintenance
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Technical
consultants live on-site at
your location when needed
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Detailed
reports that demonstrate the
status of your technology
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Real-time
hardware and software
inventory
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Self-healing systems
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Often, we even
know about problems before you
do and take the appropriate
steps to ensure that your
business remains accessible.
Q:
Who are your typical clients? Is
my company too small or too
large?
A: The majority of our clients
range in size from 10 to 150
employees per location and have
anywhere from 5 to 100
individual computers.
If your company falls within
this range then here are 4
questions you should ask to
evaluate the decision:
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Does it make sense for us to
employ a full time in-house
IT employee or use a
part-time IT partner that
provided unlimited support?
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Can your in-house staff stay
knowledgeable and efficient
on the wide range of
changing technology used in
your business today and
needed tomorrow?
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How difficult would it be
for you to attract, retain,
and train a high level
technical professional who
can handle all of your
computer and network support
needs at a cost your company
can afford?
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Would it be more cost
effective to outsource that
service to an IT partner
with a solid team of
technical experts?
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Most small to mid-sized
businesses do not need a
full-time, in-house IT
professional. However, they do
need a wide range of technology
expertise that no single
in-house person is likely to be
able to provide.
In the Chicagoland area, the
average professional computer
employee will cost your business
$65,000 to $95,000 per year in
salary alone, not to mention
benefits, training, and
additional HR expenses.
To learn
more about our specific plan and
packages, click here.
For many organizations,
outsourcing your technology
support to a skilled support
partner like Sky Technology
Group is the smart business
choice.
 Contact
us today to discuss your
business technology support
requirements.
Q:
What software do you support?
A: Sky Technology is a certified
Microsoft Partner – so we
support all of their products,
as well as most other software
that small businesses use on
their network. We also
specialize in working with your
unique Line of Business (LOB)
software that drives your
business – such as practice
management software for the
legal industry, MLS or appraisal
software for the real estate
industry, or CRM for the sales
field.
Q:
What hardware do you support?
A: We will support any hardware
platform that functions on your
network. We will diagnose
hardware problems and work with
the hardware manufacturer on
your behalf in the case of
warranty repairs. In the case
that a piece of hardware is not
under warranty we will assist
you with purchasing new hardware
or in having a hardware repaired
by one of our technicians.
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Support & Coverage
Q: How do
you support my business
technology?
At Sky
Technology we have made a
substantial investment in tools
similar to those used by well
equipped Corporate IT Support
departments. As a small or
medium sized business it would
be too expensive for you to
invest in these systems
yourself. But the good news is
that you don’t need to. We have
made the investment for you and
are able to provide a cost
effective service by spreading
the cost over a large number of
PC’s, just like the
multinationals do.
Thanks to our
remote monitoring and
maintenance plan, we can
proactively monitor and maintain
your network and help you AVOID
problems that can lead to
expensive disasters. This not
only eliminates day-to-day
network problems that interrupt
your business, but it also
significantly lowers your
overall IT costs by as much as
30% to 45% per year on average.
Q: I am
skeptical that Sky Technology
can support me remotely. How?
A: Currently
we are able to solve about 80%
of client problems remotely. We
believe so strongly in the value
of our service that we offer a
service guarantee. Put us to the
test and see how we do! Ask a
representative for details.
Q: What
about remote support security?
Is it safe?
A: Completely
safe and secure. The backbone of
our remote operations is built
on the Kaseya software
architecture. They bring over 50
years of experience developing
secure systems for government
and commercial applications. Sky
Technology’s service is designed
with comprehensive security
throughout every process, using
256-bit RC4 encryption keys that
are created each session, and
multiple times throughout the
day. Our software initiates all
communications between client
and remote support, allowing our
agent to work in virtually any
network configuration.
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Sky Technology vs. Current
Support
Q: Who is
Sky Technology Group, Inc.
We have over
25+ combined years of experience
providing outsourced, flexible,
pro-active, on-site & remote
computer and network support
services. We offer our clients
service and support 24 hours a
day 7 days a week - because
problems never strike when it’s
convenient for you.
While there
are other technology companies
out there who provide computer
and network support, there are
several specific areas that make
Sky Technology Group unique:
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We have a
100% satisfaction guarantee
on all of our services.
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We only
work with large and small businesses
so we completely understand
the needs and demands of a
business owner. |
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We offer
personalized service that
will meet your needs, not
generic maintenance plans.
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There is
no pressure to buy or
implement unneeded
technology.
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Our
technical support is
available 24/7.
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There is
no waiting on hold for a
low-level tech who does not
understand your specific
system or how to solve your
exact problems.
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We can
help you develop a strategy
to leverage your technology
for maximum Return on
Investment.
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We can
help you resolve all your
technology issues, not just
your computer problems.
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Q: How does
Sky Technology’s service differ
from other support companies?
A: Sky
Technology combines the best IT
management tools and practices
with the highest levels of
customer service backed by the
resources of a complete IT team.
Whether Sky Technology is your
dedicated IT department or a
complement to your existing IT
support, Sky Technology will
proactively monitor and manage
the health of your network,
solving problems before they
have an impact on your business.
Q: Why
should I use your service over
traditional break/fix hourly
companies?
A: Plain
hourly consulting is reactive in
nature and expensive. Sky
Technology combines the best IT
management tools and practices
with the highest level of
customer service. We proactively
monitor and manage the health of
your network, solving problems
before they have an impact on
your business – and do it on a
very affordable flat fee basis.
Q: Why
shouldn’t we just use a person part-time on the side?
A: With our
longstanding experience, we have
seen numerous businesses
use a friend or part-time
employee to manage their
computer systems. However, these
people often aren't up to date
with the latest technologies or
solutions, move on to full time
jobs, or are unavailable when
you need them, costing you lost
productivity and bringing your
business to a standstill. Sky
Technology is an affordable
solution that allows you to
contact a qualified team of
experts 24 hours a day, 7 days a
week.
Q: How will
Sky Technology help my company
perform better?
A: Many
businesses do not have
reliable technology help or
avoid using it for fear they are
running up an expensive bill.
Other business owners have
nowhere to turn when they need
quality experienced support. Sky
Technology allows your employees
to get support and training when
they need it for an affordable
monthly fee.
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